Refund policy

RETURN AND REFUND POLICY

TICNOTE AU RETURN AND REFUND POLICY

 

If you are not satisfied with the product, please return to us in perfect condition in the original wrapping and we will refund to you the purchase price. We will gladly exchange or refund the unused product in its original condition, within 14 days of the delivery date, accompanied by the original receipt. You will be responsible for all courier charges. Please email our customer support for return and refund inquiry by email: info@ticnote.com.au.

 

 

SECTION 1 - RETURN CRITERION
The product must be in original unused condition, such as original complete packaging, and attached the invoice that we sent to you.
Please indicate the reason for the return, exchange or refund the product. Contact us to arrange the courier to pick the product up and sent it back to us. 
If you send the product back by yourself, you are responsible for the product until it arrives at our stores and you need to pay the courier charges.

SECTION 2 - Packing errors 
Packing errors are extremely rare, but in the event that we send you the incorrect product, we will ask that you first ship the product back to us before we ship the correct product. We will reimburse the shipping costs, so please keep your receipt from the shipping company.

 

SECTION 3 - RETURN INSTRUCTION;
You can return the product to TicNote NZ online store providing all the terms and conditions of our returns policy have been met.

Step 1 ：Please send the parcel to the address we provide.

Step 2 ：We will inspect the products after arrived. Or we will send the product back to the factory to identify the issue. We do not take responsibility for items lost in transit while being returned. We recommend you use a postage service that provides tracking and delivery to the door. 

Step 3: We will process your exchange or refund once we ( or the factory/provider ) ;confirmed it is a manufactory faulty. ( This process could takes 1-8 weeks, if the factory is in oversea)

Please do not hesitate to contact our costumer support team, we are available on Monday to Friday, 9am to 5pm.